Refund policy
Last Updated: July 2026
At Valetra, customer satisfaction is our priority.
If you receive a damaged product, we are here to help.
Return Eligibility
We accept returns only if the product is received damaged.
To qualify:
- Return request must be submitted within 15 days from the date of delivery.
- Product must be unused.
- Product must be returned with original packaging.
- Proof of damage (photos/videos) may be required.
Returns requested after 15 days will not be accepted.
Non-Returnable Items
We do not accept returns for:
- Used products
- Products damaged due to misuse
- Normal wear and tear
- Products returned without original packaging
- Items purchased during final clearance sales (if applicable)
Return Process
To initiate a return:
Email us at:
Salesvaletra@gmail.com
Please include:
- Order Number
- Name
- Contact Number
- Photos/Videos of Damage
- Reason for Return
Our support team will review your request and provide return instructions.
Refund Process
After receiving the returned product, our quality team will inspect and verify the item.
If approved, your refund will be processed.
Refunds may take up to 30 business days after successful verification of the returned product.
The refund will be credited to the original payment method used during purchase.
Refund Rejection
Refund requests may be rejected if:
- The product is found used.
- Damage is customer-induced.
- The return does not meet our eligibility criteria.
Contact
Email: Salesvaletra@gmail.com
Phone: +91 9004701417
