Shipping policy

Last Updated: July 2026

Thank you for shopping with Valetra.

We strive to process and deliver every order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after successful payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, processing may require additional time.

Shipping Time

Estimated delivery time:

  • Metro Cities: 3–7 Business Days
  • Other Locations: 5–10 Business Days

Delivery timelines may vary depending on courier availability and unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) are calculated during checkout before payment.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking information.

Delivery Delays

Although we work with reliable logistics partners, deliveries may occasionally be delayed due to:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • High order volumes
  • Courier service disruptions

Valetra is not responsible for delays caused by third-party courier services.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Orders shipped to an incorrect address provided by the customer may incur additional shipping charges.

Damaged Packages

If your package arrives visibly damaged:

  • Take photographs before opening.
  • Contact us within 24 hours of delivery.
  • Our support team will assist you with the next steps.

Contact

Email: Salesvaletra@gmail.com

Phone: +91 9004701417